Refund and Return Policy

Thank you for shopping with Subi Trends. We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or exchange if:

• The product received is damaged, defective, or incorrect
• The return request is made within 7 days of delivery
• The product is unused, unwashed, and in original condition with tags and packaging intact

Products that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or washed products
• Products without original tags or packaging
• Customized or personalized items
• Items purchased during clearance or special sale offers (unless damaged)

3. Return Process

To request a return:

1. Contact our support team within 7 days of delivery
2. Share your order details and issue description
3. Provide clear photos/videos of the product if damaged or incorrect

Once approved, return instructions will be shared with you.

4. Refund Process

• Refunds are processed after the returned product is received and inspected.
• Approved refunds will be credited to the original payment method within 5–10 business days.
• Shipping charges are generally non-refundable unless the error was from our side.

5. Exchange Policy

Exchanges are subject to:

• Product availability
• Successful quality inspection of the returned item

If the requested replacement is unavailable, a refund or store credit may be provided.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

• Contact us within 24 hours of delivery
• Share an unboxing video and product images for verification

Claims without proper proof may not be accepted.

7. Cancellation Policy

• Orders can be cancelled before shipment.
• Once the order is shipped, cancellation requests may not be accepted.

8. Contact Us

For return, refund, or exchange assistance:

📧 support@trend.subi@gmail.com